UNRWA
is the United Nations agency responsible for the protection, care and
human development of a population of some 4.7 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon and the Syrian Arab Republic. UNRWA is committed to assisting Palestine refugees
in maintaining a decent standard of living, acquiring appropriate
knowledge and skills, enjoying the fullest possible extent of human
rights, and leading a long and healthy life. UNRWA is the largest UN
operation in the Middle East with more
than 29,000 staff. Most of these staff is refugees themselves, working
directly to benefit their communities - as teachers, doctors, nurse or
social workers. UNRWA is seeking to employ a qualified:
Computer Laboratory Technician
Vacancy Announcement Number
Contract Status
|
JF/23/2019
Option One:-
|
Fixed-Term Appointment for 3 years (applies to internal candidates on Fixed-Term contract only); including
1 year probation period, with the possibility of further extension,
subject to the availability of funds, satisfactory performance and
continuing need
| |
Benefits
|
Grade 10, Monthly Salary JD 598.300 Fils.
Other benefits include Provident Fund contribution (15% of basic salary
paid by the Agency) and medical insurance. Dependency allowance is
subject to eligibility.
|
Contract Status
|
Option Two:-
Limited Duration Contract for 1 year (applies to external candidates andinternal candidates on LDC); renewable; Appointment subject to funding confirmation.
|
Benefits
|
- LDC: Band “D”. Monthly Salary starting from JD 687. 300 Fils. Contract
Status: 1 year (Extendable) subject to availability of funds,
satisfactory performance of the incumbent and the continuing need for
the post).
- Other benefits include medical insurance and annual leave and dependency allowance (if applicable).
|
Department
|
Education
|
Duty Station
|
Amman Training Centre
|
Issue Date
|
04 March 2019
|
Deadline for Applications
|
17 March 2019
|
Place in the Organisation:
The incumbent is
responsible administratively to the Administrative Officer of the
Training Centre and technically to the Senior Vocational Training
Instructor.
Primary Duties and Responsibilities:
In accordance with Agency policy and procedures, the incumbent:
A. Administrative Work:
· Supervises
the use and maintenance of computer lab and equipment; maintains
security and proper care of lab equipment including opening and closing
facilities;
· Maintains
a current inventory of resources and their use; establishes and
monitors a schedule for the use of the lab and equipment;
· Maintains logs, records and files; prepares reports and performs general office duties such as typing and filing;
· Works
with Field Information and Communications Technology Office and
Principals of Training Centre to help insure compliance with computer
software copyright laws and policies.
B. Computer Maintenance:
· Installs, configures, troubleshoots and maintains new software and operating systems;
· Unpacks,
connects, installs, configures, troubleshoots and maintains additional
hardware including cards, boards and memory or upgrade chips, when
allowed by warranty;
· Performs
minor repair of computers and computer networks in the Training Centre
computer laboratories and other computers used by Training Centre staff,
when allowed by warranty; arranges for delivery to concerned party for major repairs or replacement; replaces toner cartridges when appropriate;
· Diagnoses computer problems to determine cause of malfunction;
· Cleans computers on a scheduled basis as directed by the Senior Vocational Training Instructor;
C. Support:
· Assists
Technical Instructor (Computer) in solving problems with the use of
hardware and software on various software application packages during
lecture time;
· Assists administration staff in solving problems with the use of hardware and on various software application packages;
D. Other Duties:
· Assists in recommending new equipment and software purchases; consults on the acquisition of software and hardware;
· Develops small scale software for instruction or administration use;
· Keeps abreast of emerging technologies;
E. Performs such other duties as may be assigned.
Minimum Qualifications:
· A university degree in computer science, computer engineering, information systems, electronics or other related discipline;
· Four years experience in a network environment with various computer hardware and software, installation and maintenance;
· Supervisory and end user services experience preferably as Computer Technician.
· Good command of written and spoken English and Arabic.
Competencies:
· Ability to conduct and coordinate training;
· Excellent communication skills;
· Ability to work under pressure;
· Creativity and ability to take initiatives.
Desirable Qualifications:
· Experience with Microsoft E-Mail technology;
· Good experience in wireless technology;
· Experience or knowledge of UNRWA's operations and computer facilities environment.
Additional Information:
Has a flexible duty hour to cover both morning and afternoon shifts, when required.
Equivalency:
When
the minimum requirements are not fully met, the concerned Director may
exceptionally substitute part of the unmet requirements with a
combination of relevant academic qualifications, additional professional
training and progressive relevant work experience.
NB:
Work experience alone or formal qualifications with no relevant work
experience are not considered an acceptable combination.
How to Apply:
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received throughhttp://jobs.unrwa.org will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted. Please
ensure that the e-mail address that you will indicate in your Personal
History Profile is accurate, candidates shortlisted for test or
interview will only be contacted by e-mail. No follow up phone calls
will be made.
The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.
For guidance on how to prepare for competency-based interviews, please visit: https://careers.un.org/lbw/home.aspx?viewtype=AYI”
General Information:
UNRWA encourages applications from qualified and experienced women.
UNRWA welcomes applications from qualified candidates with disabilities.
This vacancy notice is open to internal and external candidates.
UNRWA
is a United Nations organization whose staff are expected to uphold the
highest standards of integrity, neutrality and impartiality. This
includes respect for human rights, for diversity, and for non-violent
means of dealing with all kinds of conflict. UNRWA staff are expected to
uphold these values at all times, both at work and outside. Only
persons who fully and unconditionally commit to these values should
consider applying for UNRWA jobs. UNRWA is a non- smoking work
environment.
The
Agency reserves the right not to make an appointment, to make an
appointment at a lower grade, or to make an appointment with a modified
job description.
On
appointment, all individuals will be asked to sign a self-attestation,
confirming that they have not committed, been convicted of, or
prosecuted for, any criminal offence and that they have not been
involved, by act or omission, in the commission of any violation of
international human rights law or international humanitarian law.
Issue Date: 04 March 2019
UNITED NATIONS RELIEF AND WORKS AGENCY
FOR PALESTINE REFUGEES IN THE NEAR EAST
UNRWA
UNRWA is the United Nations agency responsible for the protection, care and human development of a population of some 4.7 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon and the Syrian Arab Republic. UNRWA is committed to assisting Palestine refugees in maintaining a decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of human rights, and leading a long and healthy life. UNRWA is the largest UN operation in the Middle East with more than 29,000 staff. Most of these staff is refugees themselves, working directly to benefit their communities - as teachers, doctors, nurse or social workers. UNRWA is seeking to employ a qualified:
ICT Service Desk Officer
Vacancy Announcement Number
Contract Status
JF/20/2019
Option One:-
Fixed-Term Appointment for 3 years (applies to internal candidates on Fixed-Term contract only); including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need
Benefits
Grade 13, Monthly Salary from JD 773 & 500 Fils Plus SOA 09.34 % of basic salary. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.
Contract Status
Option Two:-
Limited Duration Contract for 1 year (applies to external candidates and internal candidates on LDC); renewable; Appointment subject to funding confirmation.
Benefits
- LDC: Band “E”. Monthly Salary from JD 909.80 fils. Contract Status: 1 year (Extendable) subject to availability of funds, satisfactory performance of the incumbent and the continuing need for the post).
- Other benefits include medical insurance and annual leave and dependency allowance (if applicable).
Department
Field ICT Office
Duty Station
Jordan Field Office
Issue Date
04 March 2019
Deadline for Applications
17 March 2019
Place in the Organisation:
The incumbent of this post is responsible to the Field ICT Services Officer (Fields) as applicable.
Primary Duties and Responsibilities:
· Acts as a member of the ICT Service Desk team and provides first level ICT support services to end-users, in accordance with established standards, policies and operating procedures, including;
o Fulfilling end-user requests for ICT services, including access to application systems and computer or mobile resources;
o Identifying and resolving/escalating reported incidents related to computer hardware and software, mobile devices and other technology related tools and products, access issues, connectivity, telephony, video conferencing and software operational problems; analyzing issues and incidents, identifying systemic problems and recommending appropriate solutions, and contributing to ICT knowledge management system
o Identifying and resolving/escalating reported applications systems functional and/or operational issues and problems in coordination with the second level support teams;
o Maintaining and updating standard Service Desk information management system, including status of all assigned service requests and incidents;
o Providing general information and advice to end-user queries on ICT products and services at UNRWA, potential access, usage policies, acquisition, upgrade and replacement of standard ICT hardware, software or mobile equipment;
o Collecting and analyzing feedback from end-users and making recommendations to the appropriate internal team;
o Conducting ongoing end-user training needs assessment with substantive contribution to the development of end-users training materials.
· Receives and installs new or updates existing end-user ICT hardware, mobile devices and software, including operating system and anti-virus software, in accordance with established standards; prepares and maintains an up-to-date inventory of installed devices and software licenses; liaises with maintenance and service vendors to install and service end-user computer hardware, mobile devices and provision of minor ICT equipment;
· Provides formal and on-the-job training on the use of computing services and facilities, devices, tools, wireless connectivity, mobiles devices and standard software packages;
· Prepares and supports requested ICT services for various internal and external meetings, including necessary Internet, Wi-Fi, teleconferencing, video conferencing, desktop, printing and video/audio projection services.; provides daily video conferencing connectivity and troubleshooting services;
· Performs such other duties as may be assigned.
Minimum Qualifications:
· A university degree in computer science, information technology, electrical or computer engineering or other related discipline.
· Three years' ICT Service or Help Desk experience providing user support and training in a network computer environment;
· Work experience with Microsoft Windows based desktop technology and Microsoft Office software suite.
· Good command of spoken and written English and Arabic.
Competencies:
· Ability to diagnose and resolve various technical issues;
· Ability to take initiative;
· Ability to establish and maintain constructive relationships with all concerned;
· Ability to coordinate the work with others, work under pressure and meet tight deadlines;
· Good understanding of technical guidelines, policies and instructions;
· Sound communication skills;
· Service oriented attitude.
Desirable Qualifications:
· ITIL knowledge and training;
· Experience in conducting formal computer training;
· Communication and customer care knowledge and training;
· Experience or knowledge of UNRWA's operations and computer facilities environment.
ADDITIONAL INFORMATION
The incumbent will be required to work outside regular working hours as work priorities demand.
Equivalency
When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
How to Apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.
The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.
General Information
UNRWA encourages applications from qualified and experienced women.
UNRWA welcomes applications from qualified candidates with disabilities.
This vacancy notice is open to internal and external candidates. As an Area post, preference will be given to local candidates already based in the duty station of the post.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.
Date of issue: 04 March 2019
Head, Monitoring, Research and Education Management Information
System (EMIS) Unit , Grade18/LDC
HQ Amman
Vacancy Announcement Number 19-AR-AM-15
Deadline for Applications 16 March 2019
Contract Status Option One:
Fixed-Term Appointment for (applies to internal
candidates on Fixed-Term contract only)
Duration 3 years including 1 year probation period, with the
possibility of further extension, subject to the availability of
funds, satisfactory performance and continuing need.
Contract Status Option Two:
Limited Duration Contract (applies to external
candidates and internal candidates on LDC)
Duration 1 year, renewable; Appointment subject to funding
confirmation
Department Education
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
women.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
change.
UNRWA’s strategic objectives
The mission of UNRWA is to help Palestine refugees achieve their full potential in human
development under the difficult circumstances in which they live. In line with this mission, the
Agency works towards five strategic outcomes: (a) Palestine refugee rights under international
law are protected and promoted; (b) Palestine refugee health is protected and disease burden is
reduced; (c) school-age children complete quality, equitable and inclusive basic education; (d)
Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e)
Palestine refugees are able to meet their basic human needs of food, shelter and environmental
health.
Do you want to make a lasting difference?
If you are passionate about making a lasting difference for Palestine refugees we would like to
hear from you.
The main responsibilities include:
Providing leadership for the Monitoring, Research and EMIS Unit and setting the strategic
and operational direction for the Unit activities, plans, priorities, and workflows; managing
the effective development and implementation of policies, procedures and guidelines as they
relate to monitoring, research and EMIS, ensuring alignment with the Agency’s Medium
Term Strategy; managing the budget envelope for the Unit to ensure efficient utilization of
available resources; managing and supporting staff to meet set objectives;
Ensuring that Agency-wide performance monitoring and research is of high quality and
relevance; managing operational and technical support to Field Education staff, including to
the Senior Management Team in education, in the areas of monitoring, research and EMIS;
managing the integration of Education in Emergencies (EiE), protection and gender
standards into the Monitoring, Research and Education Management Information system
(MR&EMIS) Unit work and activities; managing the data collection and reporting of the Unit
activities utilizing the Agency-wide EMIS as a key data source, ensuring accurateness and
timeliness; leading on the analysis and interpretation of the performance data for the
MR&EMIS Unit;
Supporting the Chief Education Programme Coordination in building and strengthening
constructive work relationships with counterparts in the Host authorities, UN Agencies, nongovernmental organizations and educational institutions, for coordination of common
activities and sharing of best practices; Leading the identification of relevant areas of
Agency-wide research for the Department together with the Director of Educations (DE)
office, and in coordination with other Units, ensuring alignment with the Mid-term Strategy
(MTS) and the wider objectives of the Department; overseeing the dissemination of key
research results Agency-wide; maintaining abreast of relevant and innovative research
studies conducted by other institutions at the local, regional and international levels;
supporting the Chief Education Programme Coordination and the DE Office with the
implementation of all Agency-wide studies;
Ensuring effective professional relationships with the Fields, working with the Heads of other
Units within the Department; providing appropriate and relevant support, including to Field
Senior Management Teams, Head, Education Development Centers (H,EDCs), and the
Strategic Support Units in relation to research methods, data analysis and the interpretation
of research findings;
Leading the development of quantitative and qualitative research design and monitoring
tools and supporting the development of research proposals; managing analysis of
quantitative and qualitative research data and the interpretation of research findings; being
responsible for the periodic publication of Agency-wide research studies among others; in
collaboration with the Chief Education Programme Coordination, Field colleagues and other
HQ departments; overseeing the implementation of the Agency-wide EMIS system and
developing capacity; ensuring that EMIS provides information for all levels in the education
programme enabling informed decision making;
Supporting the implementation and monitoring of the Agency-wide Quality Assurance
Framework with regards to research, data and analysis;
Being responsible for appropriate communication of the Monitoring, Research and EMIS Unit
planning, key outputs, and achievement; supporting the Chief Education Programme
Coordination with the strategic planning of Monitoring, Research and EMIS Unit related
activities.
Who we are
For almost 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has
been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this
assistance and its mission is to help Palestine refugees achieve their full potential in human
development until there is a just and lasting solution for their plight. UNRWA restores safety,
dignity and hope to millions who have been uprooted by conflict with services encompassing
education, health care, relief and social services, camp infrastructure and improvement,
microfinance and emergency assistance.
For more details on UNRWA, please visit: https://www.unrwa.org/
Conditions of service
Option One: Fixed Term Appointment, Grade 18
Monthly basic salary JD 1,176.60. Plus special occupation allowance of 69.90% of the
basic salary. Other benefits include monthly Provident Fund contribution (15% of basic salary
paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency
allowance (if applicable).
Option Two: Limited Duration Contract (LDC- Band H)
Monthly basic salary starting from JD 2,175.50 depending on the professional knowledge and
experience. Other benefits include compulsory medical insurance, 30 days of annual leave prerated to the duration of the contract where less than one year, and family allowance (if applicable).
To qualify for this position, you will need:
Education Advanced university degree (Master or equivalent) from an accredited
educational institution in a relevant area; a first-level university degree in
combination with three additional years of qualifying experience may be
accepted in lieu of an advanced university degree;
Work
experience
At least eight years of progressively responsible experience in a relevant
educational institution at senior level of which a minimum of four years
should be in research and development at a senior education level;
Language(s) Excellent command of spoken and written English and Arabic.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by default.
Default managerial competencies may apply.
Deciding and Initiating Action
Leading and Supervising
Applying Technical Expertise
Analyzing
Planning and Organizing
For guidance on how to prepare for competency-based interviews:
https://careers.un.org/lbw/home.aspx?viewtype=AYI
How to apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees
from accredited educational institutions. Only applications received through
http://jobs.unrwa.org will be considered. Due to the large number of applications received, only
applicants short-listed for interview will be contacted via e-mail only. Please ensure that the email address indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process (application,
testing, interviewing, etc). The United Nations does not concern itself with information related to
bank accounts.
General Information
This vacancy notice is open to internal and external candidates. As an Area post, preference
will be given to local candidates already based in the duty station of the post.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for human rights, for
diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who fully
and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is
a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of international
human rights law or international humanitarian law.
Date of issue: 3 March 2019/ LAN
FOR PALESTINE REFUGEES IN THE NEAR EAST
UNRWA
UNRWA is the United Nations agency responsible for the protection, care and human development of a population of some 4.7 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon and the Syrian Arab Republic. UNRWA is committed to assisting Palestine refugees in maintaining a decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of human rights, and leading a long and healthy life. UNRWA is the largest UN operation in the Middle East with more than 29,000 staff. Most of these staff is refugees themselves, working directly to benefit their communities - as teachers, doctors, nurse or social workers. UNRWA is seeking to employ a qualified:
ICT Service Desk Officer
Vacancy Announcement Number
Contract Status
JF/20/2019
Option One:-
Fixed-Term Appointment for 3 years (applies to internal candidates on Fixed-Term contract only); including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need
Benefits
Grade 13, Monthly Salary from JD 773 & 500 Fils Plus SOA 09.34 % of basic salary. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.
Contract Status
Option Two:-
Limited Duration Contract for 1 year (applies to external candidates and internal candidates on LDC); renewable; Appointment subject to funding confirmation.
Benefits
- LDC: Band “E”. Monthly Salary from JD 909.80 fils. Contract Status: 1 year (Extendable) subject to availability of funds, satisfactory performance of the incumbent and the continuing need for the post).
- Other benefits include medical insurance and annual leave and dependency allowance (if applicable).
Department
Field ICT Office
Duty Station
Jordan Field Office
Issue Date
04 March 2019
Deadline for Applications
17 March 2019
Place in the Organisation:
The incumbent of this post is responsible to the Field ICT Services Officer (Fields) as applicable.
Primary Duties and Responsibilities:
· Acts as a member of the ICT Service Desk team and provides first level ICT support services to end-users, in accordance with established standards, policies and operating procedures, including;
o Fulfilling end-user requests for ICT services, including access to application systems and computer or mobile resources;
o Identifying and resolving/escalating reported incidents related to computer hardware and software, mobile devices and other technology related tools and products, access issues, connectivity, telephony, video conferencing and software operational problems; analyzing issues and incidents, identifying systemic problems and recommending appropriate solutions, and contributing to ICT knowledge management system
o Identifying and resolving/escalating reported applications systems functional and/or operational issues and problems in coordination with the second level support teams;
o Maintaining and updating standard Service Desk information management system, including status of all assigned service requests and incidents;
o Providing general information and advice to end-user queries on ICT products and services at UNRWA, potential access, usage policies, acquisition, upgrade and replacement of standard ICT hardware, software or mobile equipment;
o Collecting and analyzing feedback from end-users and making recommendations to the appropriate internal team;
o Conducting ongoing end-user training needs assessment with substantive contribution to the development of end-users training materials.
· Receives and installs new or updates existing end-user ICT hardware, mobile devices and software, including operating system and anti-virus software, in accordance with established standards; prepares and maintains an up-to-date inventory of installed devices and software licenses; liaises with maintenance and service vendors to install and service end-user computer hardware, mobile devices and provision of minor ICT equipment;
· Provides formal and on-the-job training on the use of computing services and facilities, devices, tools, wireless connectivity, mobiles devices and standard software packages;
· Prepares and supports requested ICT services for various internal and external meetings, including necessary Internet, Wi-Fi, teleconferencing, video conferencing, desktop, printing and video/audio projection services.; provides daily video conferencing connectivity and troubleshooting services;
· Performs such other duties as may be assigned.
Minimum Qualifications:
· A university degree in computer science, information technology, electrical or computer engineering or other related discipline.
· Three years' ICT Service or Help Desk experience providing user support and training in a network computer environment;
· Work experience with Microsoft Windows based desktop technology and Microsoft Office software suite.
· Good command of spoken and written English and Arabic.
Competencies:
· Ability to diagnose and resolve various technical issues;
· Ability to take initiative;
· Ability to establish and maintain constructive relationships with all concerned;
· Ability to coordinate the work with others, work under pressure and meet tight deadlines;
· Good understanding of technical guidelines, policies and instructions;
· Sound communication skills;
· Service oriented attitude.
Desirable Qualifications:
· ITIL knowledge and training;
· Experience in conducting formal computer training;
· Communication and customer care knowledge and training;
· Experience or knowledge of UNRWA's operations and computer facilities environment.
ADDITIONAL INFORMATION
The incumbent will be required to work outside regular working hours as work priorities demand.
Equivalency
When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
How to Apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.
The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.
General Information
UNRWA encourages applications from qualified and experienced women.
UNRWA welcomes applications from qualified candidates with disabilities.
This vacancy notice is open to internal and external candidates. As an Area post, preference will be given to local candidates already based in the duty station of the post.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.
Date of issue: 04 March 2019
Head, Monitoring, Research and Education Management Information
System (EMIS) Unit , Grade18/LDC
HQ Amman
Vacancy Announcement Number 19-AR-AM-15
Deadline for Applications 16 March 2019
Contract Status Option One:
Fixed-Term Appointment for (applies to internal
candidates on Fixed-Term contract only)
Duration 3 years including 1 year probation period, with the
possibility of further extension, subject to the availability of
funds, satisfactory performance and continuing need.
Contract Status Option Two:
Limited Duration Contract (applies to external
candidates and internal candidates on LDC)
Duration 1 year, renewable; Appointment subject to funding
confirmation
Department Education
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
women.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
change.
UNRWA’s strategic objectives
The mission of UNRWA is to help Palestine refugees achieve their full potential in human
development under the difficult circumstances in which they live. In line with this mission, the
Agency works towards five strategic outcomes: (a) Palestine refugee rights under international
law are protected and promoted; (b) Palestine refugee health is protected and disease burden is
reduced; (c) school-age children complete quality, equitable and inclusive basic education; (d)
Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e)
Palestine refugees are able to meet their basic human needs of food, shelter and environmental
health.
Do you want to make a lasting difference?
If you are passionate about making a lasting difference for Palestine refugees we would like to
hear from you.
The main responsibilities include:
Providing leadership for the Monitoring, Research and EMIS Unit and setting the strategic
and operational direction for the Unit activities, plans, priorities, and workflows; managing
the effective development and implementation of policies, procedures and guidelines as they
relate to monitoring, research and EMIS, ensuring alignment with the Agency’s Medium
Term Strategy; managing the budget envelope for the Unit to ensure efficient utilization of
available resources; managing and supporting staff to meet set objectives;
Ensuring that Agency-wide performance monitoring and research is of high quality and
relevance; managing operational and technical support to Field Education staff, including to
the Senior Management Team in education, in the areas of monitoring, research and EMIS;
managing the integration of Education in Emergencies (EiE), protection and gender
standards into the Monitoring, Research and Education Management Information system
(MR&EMIS) Unit work and activities; managing the data collection and reporting of the Unit
activities utilizing the Agency-wide EMIS as a key data source, ensuring accurateness and
timeliness; leading on the analysis and interpretation of the performance data for the
MR&EMIS Unit;
Supporting the Chief Education Programme Coordination in building and strengthening
constructive work relationships with counterparts in the Host authorities, UN Agencies, nongovernmental organizations and educational institutions, for coordination of common
activities and sharing of best practices; Leading the identification of relevant areas of
Agency-wide research for the Department together with the Director of Educations (DE)
office, and in coordination with other Units, ensuring alignment with the Mid-term Strategy
(MTS) and the wider objectives of the Department; overseeing the dissemination of key
research results Agency-wide; maintaining abreast of relevant and innovative research
studies conducted by other institutions at the local, regional and international levels;
supporting the Chief Education Programme Coordination and the DE Office with the
implementation of all Agency-wide studies;
Ensuring effective professional relationships with the Fields, working with the Heads of other
Units within the Department; providing appropriate and relevant support, including to Field
Senior Management Teams, Head, Education Development Centers (H,EDCs), and the
Strategic Support Units in relation to research methods, data analysis and the interpretation
of research findings;
Leading the development of quantitative and qualitative research design and monitoring
tools and supporting the development of research proposals; managing analysis of
quantitative and qualitative research data and the interpretation of research findings; being
responsible for the periodic publication of Agency-wide research studies among others; in
collaboration with the Chief Education Programme Coordination, Field colleagues and other
HQ departments; overseeing the implementation of the Agency-wide EMIS system and
developing capacity; ensuring that EMIS provides information for all levels in the education
programme enabling informed decision making;
Supporting the implementation and monitoring of the Agency-wide Quality Assurance
Framework with regards to research, data and analysis;
Being responsible for appropriate communication of the Monitoring, Research and EMIS Unit
planning, key outputs, and achievement; supporting the Chief Education Programme
Coordination with the strategic planning of Monitoring, Research and EMIS Unit related
activities.
Who we are
For almost 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has
been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this
assistance and its mission is to help Palestine refugees achieve their full potential in human
development until there is a just and lasting solution for their plight. UNRWA restores safety,
dignity and hope to millions who have been uprooted by conflict with services encompassing
education, health care, relief and social services, camp infrastructure and improvement,
microfinance and emergency assistance.
For more details on UNRWA, please visit: https://www.unrwa.org/
Conditions of service
Option One: Fixed Term Appointment, Grade 18
Monthly basic salary JD 1,176.60. Plus special occupation allowance of 69.90% of the
basic salary. Other benefits include monthly Provident Fund contribution (15% of basic salary
paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency
allowance (if applicable).
Option Two: Limited Duration Contract (LDC- Band H)
Monthly basic salary starting from JD 2,175.50 depending on the professional knowledge and
experience. Other benefits include compulsory medical insurance, 30 days of annual leave prerated to the duration of the contract where less than one year, and family allowance (if applicable).
To qualify for this position, you will need:
Education Advanced university degree (Master or equivalent) from an accredited
educational institution in a relevant area; a first-level university degree in
combination with three additional years of qualifying experience may be
accepted in lieu of an advanced university degree;
Work
experience
At least eight years of progressively responsible experience in a relevant
educational institution at senior level of which a minimum of four years
should be in research and development at a senior education level;
Language(s) Excellent command of spoken and written English and Arabic.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by default.
Default managerial competencies may apply.
Deciding and Initiating Action
Leading and Supervising
Applying Technical Expertise
Analyzing
Planning and Organizing
For guidance on how to prepare for competency-based interviews:
https://careers.un.org/lbw/home.aspx?viewtype=AYI
How to apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees
from accredited educational institutions. Only applications received through
http://jobs.unrwa.org will be considered. Due to the large number of applications received, only
applicants short-listed for interview will be contacted via e-mail only. Please ensure that the email address indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process (application,
testing, interviewing, etc). The United Nations does not concern itself with information related to
bank accounts.
General Information
This vacancy notice is open to internal and external candidates. As an Area post, preference
will be given to local candidates already based in the duty station of the post.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for human rights, for
diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who fully
and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is
a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of international
human rights law or international humanitarian law.
Date of issue: 3 March 2019/ LAN
تعلن وكالة الغوث - الانــــروا - عن حاجتها تخصصات الحاسوب برواتب لاتقل عن 600 دينار
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