A Hotel in Petra is looking for receptionists ( 6 vacancies open)
Responsibilities:
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To ensure that all reservations and cancellations are processed efficiently.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To ensure that all reservations and cancellations are processed efficiently.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
Candidate profile:
- Fluent in english.
- Second language is a plus.
- A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment
- The ability to work unsupervised Excellent interpersonal skills, including a pleasant telephone manner Good administrative skills and the ability to use email and booking systems Good team working skills.
- Previous customer service experience or in hospitality Previous experience in media and promotions is preferable
- Second language is a plus.
- A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment
- The ability to work unsupervised Excellent interpersonal skills, including a pleasant telephone manner Good administrative skills and the ability to use email and booking systems Good team working skills.
- Previous customer service experience or in hospitality Previous experience in media and promotions is preferable
Qualified candidates may send their resumes to
Abwaini@nomadsjo.com
٦ وظائف شاغرة في الاستقبال لدى فندق في البترا
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