تعلن شركة زين الاردن للاتصالات عن حاجتها الى الشواغر الشواغر التالية :
1- ZAIN6458 - CVM Team Member
What
The role holder will be responsible for the following:
* Provide regular market research plans, actions, trends and competitors activities as well as creating
market reports and updating them regularly to provide insights on the market status and assist in
the decision-making process.
* Gathering and analyzing data as well as creating reports and dashboards to present information
and KPIs to optimize CVM activities and accelerate customers’ value.
*Developing, implementing and managing cross-selling and up-selling campaigns using all available
channels to increase revenues and offer extra value.
*Managing retention programs and campaigns that guarantee long term commitment and increase
lifetime value.
* Provide regular market research plans, actions, trends and competitors activities as well as creating
market reports and updating them regularly to provide insights on the market status and assist in
the decision-making process.
* Gathering and analyzing data as well as creating reports and dashboards to present information
and KPIs to optimize CVM activities and accelerate customers’ value.
*Developing, implementing and managing cross-selling and up-selling campaigns using all available
channels to increase revenues and offer extra value.
*Managing retention programs and campaigns that guarantee long term commitment and increase
lifetime value.
*Identify opportunities to develop forecasts, statistical models, segmentation schemes, and datadriven
analyses to drive marketing around customer acquisition, retention and value-extraction.
*Performing data mining processes to explore data, identify patterns and establish relationships
related to areas including forecasting potential subscribers and churn rate, customer
segmentation, subscribers’ behavior profiling...etc.
analyses to drive marketing around customer acquisition, retention and value-extraction.
*Performing data mining processes to explore data, identify patterns and establish relationships
related to areas including forecasting potential subscribers and churn rate, customer
segmentation, subscribers’ behavior profiling...etc.
How
- You will support the marketing management and segment owners with information necessary for proper decision making, covering all needed aspects.
- You will assess the financial impact of all new marketing initiatives and ensure maximizing value, whether it was above or below the line.
- You will enrich the marketing library with analysis that facilitate division marketing and conduct high level analysis upon arising issues in the market.
- You will need to overview the internal product portfolio and ensure adequate price positioning, as well as ensuring proper external positioning.
- You will assist in the business plans, budgeting exercise, as well as the quarterly re-forecasting.
- You will assist in the segmentation and the churn analysis studies, recommending future actions accordingly.
- You will be delivering the weekly and monthly KPIs on timely manner.
- You need to employ available systems to analyze or predict customer behavior such SAS, SPSS... etc.
- You will assist in planning the research roadmap in order to support the marketing department as well as other departments in the organization with needed research whether from in-house surveys or through external parties.
- You will assist in designing the research (questionnaires), provide the correct samples and assure the proper conduction of the process.
What do I need?
- Prepare CVM analyses and dashboards that guide different strategies and decisions; which includes
monthly base reports, sales reports, churn reports, base movement, split of ARPU and age on
network on daily, monthly and quarterly basis - Monitor and conduct all Revenue KPI’s in details and dashboards in terms of base growth and
revenue movements in details including base, revenues, recharges per package and compare the
numbers with the target needed, raise flags to other owners and managements with suggestions
on next best action - Monitor and conduct post launch analyses and update the dashboards accordingly after the launch
of each promotion in terms of uptake, total number of targeted segment, extra revenues and
channel used to reach the customers - Support in building business cases for new promotional campaigns; by forecasting the uptake
based on previous similar promotions and the target segment, the expected revenues and
cannibalization and the opportunity cost. - Run and monitor continuous detailed analysis that covers (customer behavior, channels
efficiency, churn, ARPU and predictive analysis) to be able to launch campaigns to retain the
customers, target them with the most efficient channels, forecast what will they be interested in
and will help monitor the overall performance in terms of ARPU and base movement. - Regularly conducts market research campaigns and act upon the findings with the management.
By conducting surveys or focus groups - Continuous search for best practices across all MNOs to improve ARPU
- Be responsible of the implementation of the CVM road map following the current guidelines and
procedures - Run, monitor and track ongoing CVM campaigns and ensure that deadlines are met
- Run and update the CMS system periodically and manage it technically to run campaigns monitor
results and control channels - Manage upselling (xselling) channels with responsibility to secure the maximum and efficient
utilization of each available channel (SMS, Telesales, Call Center, shop reps. - Utilize current Cross selling programs in order to increase service base to ensure new revenue
generations. By pushing new services to the right segment that the customer might be interested
in to have more services and generate more revenues - Support in running up-selling campaigns urging current customers to uplift usage and upgrading
their current packages. By pushing customers to get more value for better price - Guarantee utilization of channels and partnerships to enhance up-selling and cross-selling
activities and run different campaigns. By launching different activation campaigns in the shops,
call center, telesales, BC SMS , imessage and partners - Work with cross-functional teams to create and launch special retention campaigns driving loyalty
and control churn - Work on potential hybrid offerings with internal and external parties to offer bundled
packages/offers (bundle our offers with existing services/products) - Work with product owners and cross-functional teams to profile customers like outbound team,
social media team, call center, shops and the data available from product owners side to have a
full profile of the customer including age, age on network, nationality and interests - Use profiling of the customers and the data available for each customer in order to have
geographic, demographic, psychographic and behavioral segmentation to better target them with
any campaign (retention or up-selling cross-selling)accordingly
Those soft skills?
- Analytical Thinking
- Initiative
- Innovation
- Customer Centricity
- Commitment to Excellence
2- ZAIN6427 - Financial Planning Team Leader(Zain Cash Company)
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WHAT
Assessing, and approving commercial concepts and costing models for
different products/ services and providing with post assessment analysis
for products/ services, Preparing business plans with more emphasize on
revenues and cost of sales and preparing the financial statements,
monitoring and updating costing modules and expenditure, providing
analysis and controlling product and services commission schemes for
different sales channels while recommending efficient schemes to support
management goals and providing with reports and analysis to support
management’s decision making process and ensuring that operations are in
compliance with International standards and Zain’s financial and
accounting policies and procedures.
HOW
You will be responsible for :-
- Implementing Zain’s annual business plan guidelines, standards and time schedules, as well as monitoring the adherence of those guidelines by the company departments.
- Supervising and assisting in the preparation of Zain’s business plan with more emphasis on Revenues and Cost of Sales, in addition to monitoring, revising, and reporting on the business plan deviations.
- Performing feasibility studies and profitability analysis for new services with aim of revenue enhancing and cost savings.
- Preparing annual budget/ forecasts with more emphasis on Revenues and Cost of Sales.
- Reviewing and providing with commercial reports requested on a daily, weekly, monthly, quarterly and annual basis.
- Assisting in the development of work plans for related tasks; distributing and following up on work activities, projects and programs, monitoring work flow and reviewing work methods and procedures.
- Providing assistance and support in the development and revision of Zain’s financial and accounting policies and procedures.
- Providing suggestions on improving business process to increase the efficiency of spend through examining financial information.
- Reviewing and conducting financial analysis for commercial concepts/ sales campaigns and pricing of new products/ services and providing feedback for concerned party.
- Planning and assessing all potential products financially to ensure the profitability of the products and checking its status and market positioning as well as reviewing Key Performance Indicators (KPIs) after launch to ensure that goals are met.
- Providing management with post-implementation analysis and evaluations regarding profitability of shops, call centers, and any commercial product.
- Collaborating with different entities regarding new services different pricing per channel and approving them.
- Reviewing, preparing and monitoring different costing modules and continuously collaborating with different entities to have costing modules updated.
- Reviewing and updating product and services commission schemes for different sales channels and validating monthly employees’ and non-employees’ commissions.
- Conducting and reporting and making analysis to support management’s decision making process as well as coordinating with different departments in order to prepare financial analysis for proposed projects and capital expenditure.
- Conducting ad hoc research, presentations and analysis to ensure that the best corporate decisions are made in order to achieve operational and financial objectives.
- Performing other duties related to the job as assigned by the direct supervisor.
WHAT DO I NEED?
- Bachelor’s degree in Accounting, Finance or a related field
- 5 years of relevant experience
- Certified Public Accountant (CPA) or equivalent professional certificate
Soft Skills
- Business Planning
- Decision Making
- Documenting & Reporting
- Self-Development
- Analytical thinking
3- ZAIN6375 - Services & Solutions Analyst Developer
WHAT
Developing services, applications and solutions based on business and
sales requirements and for Business Support Systems and Customer Care
Applications as well as monitoring their performance and ensuring
dayto-day smooth running of systems.
HOW
You will be responsible for :-
- Studying business and sales requirements and subsequently developing them into services, applications and solutions, as well as testing and integrating them to current CRM systems and contributing to the optimization of implemented systems. In addition to maintaining and developing Zain internal and external web portals
- Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM Unicam, ERP …etc.
- Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.
- Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.
- Developing and Administrating Zain Services using different technologies including IBM Integration Bus (WebSphere Message Broker) and IBM MQ, Microsoft .Net (Web Services, Rest, Back ends, etc...), Oracle PL/SQL, DELPHI, etc...
- Providing end users with required training for systems and applications deployed to end users and handling their complaints and inquiries to ensure proper utilization of the concerned systems.
- Testing systems and effectively troubleshooting and debugging complications in an accurate and timely manner as well as maintaining the archiving and documentation processes and creating SQL reporting service reports.
- Maintaining strong relationships with vendors and software providers and ensuring that continuous support and maintenance is provided to implemented systems.
- Performing other duties related to the job as assigned by the direct supervisor.
WHAT DO I NEED?
- Bachelor’s degree in Computer Engineering, Information Technology, or any related field..
- You shall have 0-3 years of relevant experience.
Soft Skills
- Customer Centricity
- Innovation
- Data Analysis
- Documenting & Reporting
- Self-Development
- Analytical thinking
وظائف شاغرة لدى شركة زين الاردن للاتصالات بتاريخ ٣-٥-٢٠١٩
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