مطلوب موظف دعم فني للعمل في OPTIMIZA

 OPTIMIZA is hiring!

We are looking to hire a Technical Support /Help Desk Team Leader with the below responsibilities and capabilities:

• Responsible for end user’s IT devices, such as PC’s, Printers, and related equipment.

• Maintain user PCs, including upgrades and configuration as needed.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• High level of knowledge with network support tools, fundamentals, and technology.

• Resolved and provided guidance to engineers for escalated technical issues.

• Participated in customer meetings for escalated issues to provide faster resolution.

• Prepared and delivered technical presentations and demonstrations to customers.

• Coached and trained seasonal and full-time support personnel in processing inbound calls from customers while maintaining a high-level of customer satisfaction and exceeding department goals during peak call volumes.

• Conducted quarterly performance evaluations, support call evaluations, and interviewed new tech support applicants.

 

Requested qualifications:

• Bachelor degree in computer science or any other related field.  

• 4-5 years of experience as team leader.

• Very good Command in English Language.

• Very good communication skills.

• Excellent Leadership and Team Building Skills.

 

Interested candidates please send your updated CV to careers@optimizasolutions.com and mention the position in the subject tab.

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مطلوب موظف دعم فني للعمل في OPTIMIZA
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